{"id":10,"date":"2026-01-16T16:37:00","date_gmt":"2026-01-16T09:37:00","guid":{"rendered":"https:\/\/merusilver.com\/?page_id=10"},"modified":"2026-01-22T15:04:10","modified_gmt":"2026-01-22T08:04:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/merusilver.com\/vi\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">We want you to be satisfied with your purchase. If you are not completely happy with your order, we\u2019re here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ou have <strong>15 days from the date you receive your order<\/strong> to request a return or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused<\/strong>, <strong>unopened<\/strong>, and in the <strong>same condition<\/strong> that you received it<\/li>\n\n\n\n<li>The item must be in its <strong>original packaging<\/strong><\/li>\n\n\n\n<li>A proof of purchase (order number or receipt) is required<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, <strong>opened or used products cannot be returned<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for return or refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used products<\/li>\n\n\n\n<li>Items damaged due to misuse or improper storage<\/li>\n\n\n\n<li>Gift cards (if applicable)<\/li>\n\n\n\n<li>Clearance or final sale items (if applicable)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your refund will be processed to your <strong>original method of payment<\/strong><\/li>\n\n\n\n<li>Refunds may take <strong>5\u201310 business days<\/strong> to appear, depending on your bank or payment provider<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are <strong>non-refundable<\/strong>, unless the return is due to our error (e.g. incorrect or damaged item).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are <strong>defective or damaged upon arrival<\/strong>.<br>If you need an exchange, please contact us within <strong>15 days of delivery<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A damaged item<\/li>\n\n\n\n<li>A defective product<\/li>\n\n\n\n<li>The wrong product<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us within <strong>48 hours of delivery<\/strong> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Photos of the item and packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will arrange a replacement or refund as appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the return is due to our error<\/li>\n\n\n\n<li>We recommend using a <strong>trackable shipping service<\/strong><\/li>\n\n\n\n<li>We are not responsible for items lost in return shipping<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Initiate a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>support@merusilver.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send items back without contacting us first.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about our Refund &amp; Returns Policy, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>support@merusilver.com<\/a><br><strong>Website:<\/strong> <a href=\"https:\/\/merusilver.com\/vi\/contact\/\">https:\/\/merusilver.com\/contact\/<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>We want you to be satisfied with your purchase. If you are not completely happy with your order, we\u2019re here to help. Returns ou have 15 days from the date you receive your order to request a return or refund. To be eligible for a return: For hygiene and safety reasons, opened or used products&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1510,"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/pages\/10\/revisions\/1510"}],"wp:attachment":[{"href":"https:\/\/merusilver.com\/vi\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}