We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

ou have 15 days from the date you receive your order to request a return or refund.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it
  • The item must be in its original packaging
  • A proof of purchase (order number or receipt) is required

For hygiene and safety reasons, opened or used products cannot be returned.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Items damaged due to misuse or improper storage
  • Gift cards (if applicable)
  • Clearance or final sale items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment
  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to our error (e.g. incorrect or damaged item).

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please contact us within 15 days of delivery.

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • A defective product
  • The wrong product

Please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We will arrange a replacement or refund as appropriate.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • We are not responsible for items lost in return shipping

How to Initiate a Return

To start a return, please contact us at:

Email: support@merusilver.com

Please do not send items back without contacting us first.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us at:

Email: support@merusilver.com
Website: https://merusilver.com/contact/